As you know, in learn English conversation, communicate well on the telephone is one of the top priorities for many students who need to use English at work. So, today I will show to you the 3 main topic we often use and facing when talking on the phone.
+ Make an appointment.
+ Answering the phone.
+ Ordering a Pizza.
Now, let's learn each part one by one..
1. Answering the phone:
You can see this conversation in below here:
Conversation about a man calling to Mia company. And the secretary receive call.. He want to talking with Mr. Smith. However, he going out..
A: Hello. This is Mia company.
B: Hello. Is it the sales and marketing department?
A: Yes, it is. How may I help you?
B: I'd like to speak to Mr. Smith please?
A: May I ask who is calling please?
B: Yes. My name is Tom Anderson.
A: Okay, Mr. Tom. Would you mind holding a line a moment please.
B: Thank you.
Conversation about the man calling and he want to speaking with Tom. But, he is wrong phone number...
A: Hello. Who's calling, please?
B: Hello. This is Thomas speaking. is Tom in?
A: Sorry, wrong number.
B: I'm sorry.
A: No problem.
A: Good morning, Mark Bank. New York. How can I help you ?
B: Good morning. Can I speak to the manager, please?
A: I'm afraid Mr.Johnson isn't in his office at the moment.
A: Can I take a message?
B: Don't worry, I will ring back later.
A: All right. Goodbye.
B: Goodbye.
2. Ordering a Pizza:
This English phone conversation about a young man comeback home, he is hungry. After that, he call to restaurant to order pizza..
A: Hello, Tim's Pizza.
B: Hello, I'd like to order a pizza please.
A: Sure, let's start with your address and phone number.
B: My address is 456 Branford, Florida and my phone number is 666-4816.
A: Ok, thank you. What would you like to order?
B: Can I have a super pepperoni pizza, large, think crust with extra mozzarella cheese?
A: Would you like any sides with that?
B: Yes, Can I please have 3 garlic breads and a bottle of lemonade?
A: Okay, will that be all?
B: Yes, that will be all.
A: Delivery time will be approximately 30 minutes.
B: Okay.
A: Please have the correct change for the driver.
B: I will, thank you.
3. Make an appointment.
This phone conversation between 2 person, man and woman. The man want to invite the woman to his party...
A: This is Nick. Can I speak with Lisa?
B: Yes, this is Lisa speaking.
A: How are you today?
B: Oh, things are going great. What's up?
A: There is a lunch party on Sunday. Can you come?
B: Sure! Where did you have in mind?
A: I was thinking of Jame's in the village.
B: I love that place. Sure, let's go there.
A: Ok. I will see you on Sunday then.
B: I'll see you there. Look forward to it.
A: Let's party !
You can see this video here, and read a transcript of the following:
+ Make an appointment.
+ Answering the phone.
+ Ordering a Pizza.
Now, let's learn each part one by one..
1. Answering the phone:
You can see this conversation in below here:
Conversation about a man calling to Mia company. And the secretary receive call.. He want to talking with Mr. Smith. However, he going out..
A: Hello. This is Mia company.
B: Hello. Is it the sales and marketing department?
A: Yes, it is. How may I help you?
B: I'd like to speak to Mr. Smith please?
A: May I ask who is calling please?
B: Yes. My name is Tom Anderson.
A: Okay, Mr. Tom. Would you mind holding a line a moment please.
B: Thank you.
 |
| Pic 1: Businessman call to the company |
A: Hello. Who's calling, please?
B: Hello. This is Thomas speaking. is Tom in?
A: Sorry, wrong number.
B: I'm sorry.
A: No problem.
 |
| Pic 2: Answering the phone wrong number |
A: Good morning, Mark Bank. New York. How can I help you ?
B: Good morning. Can I speak to the manager, please?
A: I'm afraid Mr.Johnson isn't in his office at the moment.
A: Can I take a message?
B: Don't worry, I will ring back later.
A: All right. Goodbye.
B: Goodbye.
 |
| Pic 3: The man call to the company. |
This English phone conversation about a young man comeback home, he is hungry. After that, he call to restaurant to order pizza..
A: Hello, Tim's Pizza.
B: Hello, I'd like to order a pizza please.
A: Sure, let's start with your address and phone number.
B: My address is 456 Branford, Florida and my phone number is 666-4816.
A: Ok, thank you. What would you like to order?
B: Can I have a super pepperoni pizza, large, think crust with extra mozzarella cheese?
A: Would you like any sides with that?
B: Yes, Can I please have 3 garlic breads and a bottle of lemonade?
A: Okay, will that be all?
B: Yes, that will be all.
A: Delivery time will be approximately 30 minutes.
B: Okay.
A: Please have the correct change for the driver.
B: I will, thank you.
 |
| Pic 4: The man ordering the pizza. |
This phone conversation between 2 person, man and woman. The man want to invite the woman to his party...
A: This is Nick. Can I speak with Lisa?
B: Yes, this is Lisa speaking.
A: How are you today?
B: Oh, things are going great. What's up?
A: There is a lunch party on Sunday. Can you come?
B: Sure! Where did you have in mind?
A: I was thinking of Jame's in the village.
B: I love that place. Sure, let's go there.
A: Ok. I will see you on Sunday then.
B: I'll see you there. Look forward to it.
A: Let's party !
